Bay State Medical Equipment Distributors & Supply

Bay State Medical Equipment Distributors & Supply is Durable Medical Equipment, Prosthetics, Orthotics & Supplies for DMEPOS and other items that meet applicable food and drug administration (FDA) regulations and medical devices effectiveness and safety standards.

WE ARE DME PROVIDERS WITH

** Medicare
** Masshealth
** Neighborhood Health Plan
** BMC Health Net
** Secure Horizon
** Havard Pilgrim
** Senior Whole Health
** Etc

OUR PROMISE

- We take your physician’s orders
- We do all paper work
- We fit where need arises
- We train client & care-giver
- Deliver to your door
- Follow up

WARRANTEE & INSURANCE CLAIMS

Bay State Medical is an authorized dealer with many manufacturers and directly services our patients with quality equipment, passes down our manufacturers warrantee to our patients.

We directly bill your insurance company and do all paperwork.

VARIETY

** Manual Wheelchair
** Electric Wheelchair
** Scooter
** Gel Cushion
** Walkers
** Commodes
** Hospital Bed
** Pressure Relief Mattress
** Nebulizers
** Oxygen Concentrators
** Home Fill System
** Cpap Device
** Diabetic Shoes & Supplies
** Incontinence
** Etc.

CLIENT SERVICE

The purchase of medical equipment & supply often raises many questions. e.g.: powered vs. manual, folding vs. rigid or lightweight vs. heavy duty. Our client service consultants understand the Assistive Technology business and are ready to provide you with the information you need.

Our client base vary from individuals, hospitals, institutions, rehabs, clinics, stores, etc. E-mail or call us at info@bsmedonline.com or

508-427-5772.

MEDICARE SUPPLIER STANDARDS

We are obligated to inform you of Medicare’s expectations of a home medical equipment supplier.

1. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.
2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
3. An authorized individual (one whose signature is binding) must sign the application for billing privileges.
4. A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non-procurement program.
5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.
6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge Medicare-covered items that are under warranty.
7. A supplier must maintain a physical facility on an appropriate site.
8. A supplier must permit HCFA, or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible sign and posted hours of operation.
9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine or cell phone is prohibited.
10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier’s place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new business.
12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.
13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such contacts.
14. A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare covered items it has rented to beneficiaries.
15. A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
18. A supplier must not convey or reassign a supplier number, i.e., the supplier may not sell or allow another entity to use its Medicare billing number.
19. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
20. Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
21. A supplier must agree to furnish HCFA any information required by the Medicare statute and implementing regulations.

NOTE: The telephone number of the Regional Carrier for Medicare claims processing is (866) 419 – 9458.

Insurance Billing & Services