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- We provide Durable Medical Equipment, Prosthetics, Orthotics & Supplies for DMEPOS and other items that meet applicable food and drug administration (FDA) regulations and medical devices effectiveness and safety standards.
- We are providers for Medicare, MassHealth, BMC Health Net Plan, Neighborhood Health Plan, Senior Whole Health, Network Health and other insurances companies.
- We comply with insurance coverage, claims processing & payment policies.
- We comply with the Medicare disclosure of ownership and control information requirement @ 42 CFR 420.201 through 420.206
- We process all insurance claims and follow up with re-imbursements.
- We Co-ordinate between the beneficiaries, Physicians, Nurses and other healthcare workers to ensure all clinical needs are made.
- We deliver and setup equipments/items.
- We test & train beneficiaries/caregiver on use, maintenance, cleaning, safety of equipments/items.
- All beneficiary assessments are documented.
- Follow-up where necessary.
- Document all complaints and set up a resolution plan within 24hours of report.
- Follow up resolution plan and ensure beneficiary satisfaction.
- All direct sales equipment/items are subject to 6.25% Massachusetts sale tax.
- All special order equipment/items are not returnable and have to be pre-paid.
- Beneficiaries are provided with company's customer services number for contacts if need arise.
- Healthcare team members are notified within five (5) calendar days if equipment/items can not be provided.
- We accept Cash, Visa/Master/Discover cards and any other forms of legal tender.
- Holidays observed are New Year Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day
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